Returns

We hope you enjoy everything you buy from soullumen.com, but if for any reason you are not completely satisfied with your recent order, we will gladly accept returns of new items with original tags attached. Returned items must not have been washed, worn, or altered - simply return your item to us within 40 days of the date you signed for your package. You can get your refund within 7-14 days of the date we receive your returned item.

*We offer a 40-day return service, and returns support the following scenarios:
1. The product customization information does not match or the customization is wrong
2. We sent the wrong order or item, you received any damaged items, or the product you received was of poor quality/defective.
3. The picture or text is not clear, the size is wrong
The following reasons are not covered by our 40-day return policy. We are not responsible for these issues.
1. Products that exceed the return processing time limit (40 days after the order is signed)
2. Non-quality issues for personalized products
3. Products damaged by misuse, improper operation or poor maintenance
4. Partial returns or exchanges of set products are not accepted
5. Due to personal reasons such as personal taste, change of mind, etc.
6. All products in our "Limited Gift Box" series are not accepted for exchange or return.

*How do I return?

1. The returned goods should be brand new and unworn. The goods should remain in the original condition when you received them.
2. The discount code expires after use and cannot be restored after return.
3. For personalized products, if you need to cancel or replace the product or replace the personalized content, you need to pay 30% of the product price as a customization fee. (Special note: Even if you contact us to cancel/modify immediately after placing an order, we will charge the corresponding production fee, because customized products will be produced immediately after the order is placed to ensure timely production and delivery. Thank you for your understanding.)

Please note that if you continue to use the product after discovering the problem, we may not need to refund you.

*Refund Notice

Everyone, if there is a problem with your order and want to apply for a refund, please contact our customer service. But should we pay attention? For all credit card refunds, it takes about 7 to 14 days for the bank to process the refund and let you receive the money, thank you.

4 Steps to return online purchases by mail

1) Contact customer service to request a return (must contact customer service before returning), customer service email: vinchen008@gmail.com

2) If possible, please return the item in the original shipping packaging.

3) Include all original packaging and accessories. (If all original packaging and accessories are missing, we can process the return, but a small amount will be deducted from your refund.)

4) Send the returned item to the address confirmed by customer service.